we want to provide you
with a quality service. We welcome feedback because it helps us to do our job well. If you are unhappy with any aspect of our service,
we would like you to tell us. We want to resolve problems and complaints to your satisfaction quickly and effectively.
You can lodge a complaint online, by phone or through the post
To lodge an online complaint,
To lodge a complaint by phone, call (08) 8340 9639 or 1800 673 714 (SA county callers – toll free)
To lodge a complaint through the post send us a letter addressed:
Attn: Complaints Policy
PO Box 242
Brompton, SA 5007 AUSTRALIA
What we aim to do when you make a complaint
When you call Network SA / ARMSU, the consultant that answers your call will aim to resolve your issue with you on the spot. When
you email or write to us we aim to acknowledge emails and letters within one business day of receipt. If we need to investigate your
complaint further, we aim to resolve it, or tell you what we're doing to resolve it, within five business days. While your complaint
is being investigated, we will provide you with updates of our progress so that you are aware of what is happening with your complaint.
We will aim to resolve your complaint within twenty business days of you raising it.
If you would like further investigation
If you are not satisfied with the resolution or the investigation of your complaint it will be referred to the Board of Network SA
Resource, Advisory & Management Services Inc.
The Chair of the Board will contact you personally to discuss your complaint and the resolutions you have been offered.