Network SA Resource, Advisory and Management Services Inc.

ON-LINE SHOP
Privacy and security

Ordering Network SA products Online is designed to be as simple as possible, while allowing maximum security and privacy for all your details.

Encryption

Credit card details will not be stored on our server.  All credit details sent well be in encrypted form via our encrypted online gateway, PayPal.
The encryption technology used by PayPal is SSL. For more information about SSL, visit http://www.verisign.com/ssl-certificate and for information about PayPal, visit http://www.paypal.com.au

Your Choice

If you do not wish to place your order on the internet, we offer you the option of phoning, faxing or mailing in your order on the form which can be downloaded.

Network SA On-line Shop
Customer Order Centre
PO Box 2440
REGENCY PARK  SA  5942
AUSTRALIA
Phone: 08 8445 8128  +61 8  445 8128
Fax: 08 8268 8065  +61 8 8445 8128

Collecting Anonymous Information

We automatically collect general website traffic information (such as how many people have visited the site, most popular pages etc). This information is collected into aggregate results in order to evaluate our service and business practice in an effort to provide you with an optimum shopping service.

We may share non personal aggregated information with funding bodies.

We will never identify or disclose individual customers or visitors information or purchases but may disclose how many customers bought a specific item or used a specific service such as am email list.

Collecting Personal Information

We collect personal information submitted by you to manage and deliver your order or as part of an entry to a competition or product review. We do not disclose personal information for any other purpose. Delivery information you supplied when ordering is available online for your reference in your order status history.

Use of Personal Information

We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (i.e. a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.

We will only publish personal information with your consent (e.g. if you win a competition) and then only in part (e.g. The winner is Flossie of Coober Pedy). We do not publish personal information for any other reason without your consent.

Under no circumstances will Network SA sell or receive payment for licensing or disclosing your personal information.

Offline

If you do not wish to place your order on the internet, we offer you the option of faxing or mailing your order. Please follow the instructions when placing your order.

Cookies

For added convenience, we have employed a "cookie" system for our website. A "cookie" is a small file placed on a customer's machine which lets our site store information. This information allows us to make our site easier to use. Cookies allow our servers to keep track of customer details between visits to our site. The information stored by the cookie includes the data that is provided during online registration. This information is only accessible online when a customer enters their username and password. Other information stored by the cookie includes website traffic data. This is not used to identify individual details but only collated into aggregate anonymous results in order to evaluate and improve our shopping service for our customers.

Credit card information is never stored in the cookie.

Privacy

Personal information like address, phone etc is only accessible after supplying a username and password. You must login before you can check your Order Status, View/Edit their Registration details, order Online.

Once you have logged in your account will remain open until you quit the browser or log off from the shop.

Email Addresses

We will store your email address if you: send us a query; place an order or subscribe to an email list. Your email address is used for the purpose you provide it for and statistical information.

They are never disclosed for any other purpose.

Spam

We will never knowingly send you electronic messages without your consent. For more information on the 'Spam Act 2003' please visit the Australian Government's website:
http://www.dcita.gov.au/communications_and_technology/policy_and_legislation/spam

Credit Card

Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website passes your order through our on-line gateway.  PayPal encrypts all order information via SSL.

Third Parties

The NSA On-line Shop never sells personal or anonymous information to third parties. Our business arrangements with third party service providers provide for complete confidentiality.

Australian Law

We comply with the Trade Practices Act 1974, state based Fair Trading Acts and Sale of Goods Acts, the Consumer Credit Code, the Electronic Transactions Act 1999 the Information Privacy Principles set out in the Commonwealth Privacy Act 1988; and the Privacy Amendment (Private Sector) Act 2000 (Cth).

Dispute resolution services are available in each Australian State and Territory.

Feedback and Complaints Handling Procedure

The Network SA On-line Shop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.

Privacy Links

• Australian Privacy Commissioner
• Federal Consumer Affairs Division Department of Treasury - eCommerce

Peace of Mind

We will only use your details and order information, including mailing addresses, email address, and phone number, to fulfill your order and to advise of the status of the order.
Network SA complies with the Information Privacy Principles set out in the Commonwealth Privacy Act 1988.

Version 2.0    27th July  2007